Director of Operations | Systems Strategist | Team Culture Champion

As Director of Operations at Clarity Psychological Testing, Sarah Quesada is the driving force behind the practice’s organizational strength, strategic growth, and day-to-day excellence. With a sharp eye for systems and a deep commitment to people, Sarah ensures that everything from clinician onboarding to patient experience aligns with Clarity’s mission: delivering exceptional, accessible, and compassionate mental health care.

Sarah oversees a wide range of operational functions, including hiring, human resources, workflow development, vendor coordination, and cross-state compliance. She collaborates closely with clinical and administrative teams to streamline internal processes, implement scalable systems, and ensure that clinicians can focus on what matters most—providing high-quality care.

With a background in healthcare operations and a natural ability to lead with both structure and empathy, Sarah is especially skilled at:

Building and maintaining efficient, people-centered systems

Standardizing workflows across locations and departments

Supporting employee performance and accountability

Coordinating with billing, credentialing, and technology teams to eliminate bottlenecks

Cultivating a strong, values-aligned culture across a fast-growing team

Sarah is known for her calm leadership, operational clarity, and proactive mindset. Whether she’s resolving a complex vendor issue, building infrastructure to support growth, or coaching team members through change, Sarah brings intention and integrity to every interaction.

Key Areas of Expertise

Healthcare Operations & Project Management

Team Development & Staff Onboarding

Process Optimization & Workflow Design

Multi-State Practice Compliance

Culture Building & Leadership Support

Leadership Philosophy

“Strong systems create space for meaningful work. I’m here to clear the path so our clinicians and staff can thrive—and our patients can feel the difference.”

Healthcare Consultant | Billing Specialist | Credentialing & Contracting Expert

Ali is the behind-the-scenes powerhouse ensuring that Clarity Psychological Testing runs smoothly and gets paid what it’s owed. As a seasoned Healthcare Consultant with deep expertise in medical billing, credentialing, and contract renegotiation, Ali partners closely with our clinicians and leadership to streamline operations and strengthen the financial health of the practice.

With years of experience navigating the complex landscape of insurance payers, coding compliance, and revenue cycle management, Ali brings clarity and precision to every aspect of the billing process. Whether she’s optimizing workflows, managing payer relationships, or advocating for better contract terms, Ali’s focus is on one thing: helping clinicians spend less time on paperwork and more time with patients.

Her work at Clarity includes:

Accurate and efficient billing and coding that supports clean claim rates and timely reimbursements

Credentialing and re-credentialing for new and existing providers, ensuring participation in key insurance panels

Payer contract negotiations to secure fair, sustainable reimbursement rates

Strategic guidance for practice growth and operational improvement

Responsive client communication, keeping both patients and providers informed and supported

Ali is not only an expert in healthcare administration—she’s a trusted partner who helps Clarity thrive in a rapidly changing industry. Her passion lies in building systems that work, solving problems before they escalate, and making sure clinicians can focus on what they do best: delivering exceptional care.

Lead Psychometrist | Practice Manager | Operational Excellence & Patient Care Advocate

Renay Jones serves as both the Lead Psychometrist and Practice Manager at Clarity Psychological Testing, where she plays a vital role in ensuring the clinical and operational sides of the practice run seamlessly. With a unique combination of clinical expertise and administrative leadership, Renay bridges the gap between patient care and practice efficiency.

As a Lead Psychometrist, Renay brings exceptional skill and sensitivity to psychological testing. She works closely with licensed psychologists to administer and score a wide range of cognitive, academic, and emotional assessments, ensuring a comfortable, professional experience for patients of all ages. Her attention to detail, calm presence, and clinical insight are instrumental in delivering accurate and meaningful results that guide diagnosis and treatment planning.

In her role as Practice Manager, Renay oversees the day-to-day operations of the practice—including scheduling, staff coordination, process improvement, and patient communication. She is the central hub for both team members and clients, ensuring that every detail—from intake to final report—is handled with care, clarity, and efficiency.

Known for her organizational savvy and compassionate approach, Renay is committed to creating a smooth, supportive experience for both patients and providers. Whether she’s mentoring psychometrists, refining workflows, or helping a family navigate testing logistics, Renay is driven by a passion for making mental health care accessible, effective, and human.

Core Responsibilities

Oversight of psychological test administration and scoring

Staff training, supervision, and onboarding for psychometrists

Clinical workflow coordination and process optimization

Patient scheduling, communication, and support

Liaison between clinical and administrative teams

Why Patients & Staff Love Working with Renay

“Renay makes the entire process feel less overwhelming. She’s organized, grounded, and genuinely cares about each person who walks through our doors.”

North Reading

(Clarity Massachusetts)

Kingston

(Clarity Massachusetts)